Grievance Policy
EMDR Cleveland LLC welcomes feedback and the opportunity to addresses program participant grievances. Any concerns can be communicated to Thomas Zimmerman at flattext@gmail.com or by mail to:
EMDR Cleveland
465 Huntmere Rd.
Bay Village, OH 44140
Any grievances are discussed with EMDR Cleveland team members or members of your training team and such requests will be responded to within seven business days of of receiving notice of a grievance.
Participants also have a right to issue a complaint with any of the continuing education approval sources connected to our trainings if you feel your rights as a learner have been violated or disrespected. These include but are not limited to the the EMDR International Association, the Association of Social Work Boards, and the Ohio Counselors, Social Workers, Marriage and Family Therapists Board. We hope we can arrive at a mutually agreeable solution.
Attendance Policy
Attendance at the entire training is required for our program to remain compliant with EMDRIA standards. For online trainings, cameras are expected to be on throughout the training to document attendance.
Refund Policy
Cancellation Policy: Refunds are issued less a 15% cancellation penalty for processing charges to cover cancellations received up to 9:00 AM on the first day of the training. There is no penalty to cancel and then reschedule to another training that we offer. For no-shows or people who withdraw during the training after it starts without pre-cleared cause, there is a 50% cancellation penalty when you request a refund. Penalties do not apply if you reschedule your training with a subsequent training with EMDR Cleveland LLC. Email us the details of your situation if you think you may need to cancel or reschedule. We want to get you trained and we understand emergencies happen.
Replacement Documents Policy
Replacement documents (certificates of completion, CE verification, wall certificates, etc.) can be replicated in the event they are lost or unavailable. EMDR Cleveland reserves the right to charge an administrative fee of $10.00 per document for replacement if the request is over 30 days from when the document was originally issued. Please email us at flattext@gmail.com with any questions or concerns.
Social Media Policy
- No advice related to diagnosis or treatment can be given to people who are not direct clients or consultees, and never over social media. Advice of this nature must be kept in client or consultation records according to the standards applicable to those relationships, including relating to privacy and client confidentiality. Participation in or on these social media platforms (including the Private Messaging) does not create a professional relationship between the participant and Thomas Zimmerman or EMDR Cleveland.
ADA Support & Disability Accommodation
All venues used for in-person trainings are ADA-compliant. For both in-person and online trainings, if you require assistance, EMDR Cleveland is willing and committed to make reasonable accommodations. Please contact us – by regular U.S. mail at 465 Huntmere Rd.
Bay Village, OH 44140, or by email at flattext@gmail.com – if you have any questions or concerns or if you need to make such a request.
EMDR Cleveland 