Grievance Policy
EMDR Cleveland LLC welcomes feedback and the opportunity to address program participant grievances.
EMDR Cleveland is fully committed to conducting all activities in strict conformance with the American Psychological Association’s Ethical Principles of Psychologists. EMDR Cleveland LLC will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of EMDR Cleveland LLC’s Education Committee.
While EMDR Cleveland LLC goes to great lengths to ensure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues that come to the attention of the staff that require intervention and/or action on the part of the staff or an officer of EMDR Cleveland LLC. This procedural description serves as a guideline for handling such grievances.
Members of the EMDR Cleveland LLC’s Education Committee are: Cheryl Arutt, Ph.D. (Chair), Thomas Zimmerman, Ms.Ed., LPCC, and David Archer, PSW, MFT, MSW.
When a participant files a written grievance and expects action on the complaint, the following actions will be taken:
- If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put their comments into the following form and the Education Committee chair will be notified of the grievance: https://forms.gle/uPzk1mJ1HVTZe9Ub6. The Education Committee chair will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual. The feedback will be incorporated into the Education Committee meetings to improve training methods, style, language, and standards. If the purpose of the grievance is not to improve how our trainings are conducted in the future, but is to seek a specific resolution (including refunds), see the section below.
- If the grievance concerns a training offering, its content, level of presentation, or the facilities in which the workshop was offered, the EMDR Cleveland LLC Education Committee will mediate and work to reach an appropriate resolution. If the participant requests action, the Education Committee can offer the following potential resolutions: offer to move the participant to another training at no additional cost or provide a partial or full refund of the training fee.
Please complete the following form to file a grievance that is submitted to the entire EMDR Cleveland LLC’s CE Education Committee: https://forms.gle/aM2iSTrGKkPGF2zK6
If the grievance concerns an EMDR Cleveland LLC CE program, in a specific regard or against a specific instructor, the Education Committee Chair alone will attempt to arbitrate, especially if the instructor who is the subject of the complaint is a member of the Education Committee. The Education Committee Chair does not directly provide training and will not have been one of your trainers. To issue a grievance to the Education Committee Chair, please complete the following form: https://forms.gle/uPzk1mJ1HVTZe9Ub6
Grievances can also be sent by mail and will be shared with the Education Committee at EMDR Cleveland LLC, 465 Huntmere Dr., Bay Village, OH, 44140.
Participants can expect that we will reach out within 7 days of receipt to resolve any grievances.
Attendance Policy
Attendance at the entire training is required for our program to remain compliant with EMDRIA and other CE provider standards. For online trainings, cameras are expected to be on throughout the training to document attendance.
Refund and Cancellation Policy
Cancellation and Refund Policy for Foundational EMDR Trainings: Refunds are issued less a 15% cancellation penalty for processing charges to cover cancellations received up to 9:00 AM on the first day of the training. There is no penalty to cancel and then reschedule to another training that we offer. For no-shows or people who withdraw during the training after it starts without a pre-cleared cause, there is a 50% cancellation penalty when you request a refund. Penalties do not apply if you reschedule your training with a subsequent training with EMDR Cleveland LLC. Email us the details of your situation if you think you may need to cancel or reschedule. We want to get you trained and we understand emergencies happen. Contact us at: flattext@gmail.com to request a refund or to cancel a training you have joined.
Cancellation and Refund Policy for All Other Trainings: If you are not satisfied with your training for any reason and at any time, you can request a full refund, and it will be granted. Contact us at: flattext@gmail.com to request a refund or to cancel a training you have joined.
Social Media Policy
- No advice related to diagnosis or treatment can be given to people who are not direct clients or consultees, and never over social media. Advice of this nature must be kept in client or consultation records according to the standards applicable to those relationships, including relating to privacy and client confidentiality. Participation in or on these social media platforms (including the Private Messaging) does not create a professional relationship between the participant and Thomas Zimmerman or EMDR Cleveland.
ADA Support & Disability Accommodation
All venues used for in-person trainings are ADA-compliant. For both in-person and online trainings, if you require assistance, EMDR Cleveland LLC will make reasonable accommodations. Please contact us – by regular U.S. mail at:
EMDR Cleveland LLC
465 Huntmere Rd.
Bay Village, OH 44140
or by email at contact@EMDRCleveland.com – if you have any questions or concerns or if you need to make such a request.
EMDR Cleveland 